Note: Because of the current situation with COVID-19, customers are most likely going to see an additional delay of 1-2 weeks for their orders. BUT ALL ORDERS WILL BE SHIPPED AND RECEIVED. We are working around the clock to prepare and send orders. Please be informed that the delay is because of circumstances that are out of our hands. We want to continue to provide you with the best service and want to be transparent about the situation. Your safety is much more important than any products Please stay safe and keep checking our site for more information.

We ship worldwide. Please read our important shipping notices below:

Once your order is placed, JoyToy Figure Store start preparing the order within 1 business day. Once shipped, you will be sent a CAINIAO/Yun Express tracking number. All the shipping options will be made via CAINIAO and Yun Express

Normally, if not being affected by COVID-19, the item will be shipped on the next 1 to 3 business days. There may be some delay during the holidays. Otherwise, you can expect the following shipping times:

Estimated Time: 8-16 business days:

Orders will be delivered to your home. In case you don’t receive your order and the tracking code says ‘delivered’, you can check your nearest post office.

Shipping Cost: All Orders are free-shipping.

Shipment tracking:

You can track the shipment of your Products by clicking on the link in the Shipping Confirmation email. Please note such link will direct you to the courier’s website, which is not controlled by us.

Taxs:
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.Custom Duties and Laws of Taxation. Customers are responsible for all import duties and taxes when ordering outside of the United States.

*Any Packages returned due to customs fee not paid, will be refunded minus the cost of shipping only once we receive the items back.