At Figure Doors Store, we are committed to providing excellent products and ensuring your satisfaction. We understand that there may be instances where you need to return a product or request a refund or replacement. To facilitate a smooth and transparent process, we have outlined our refund, return, and replacement policy as follows:

REFUNDS:

Eligibility: Refunds are applicable in the following circumstances:

    • The product received is damaged, defective, or does not match the description provided on our website.
    • The product has not been used, altered, or modified in any way.

Timeframe: To be eligible for a refund, you must notify us within 30 days from the date of receiving the product.

Process:

    • Please contact our customer support team at contact@figuredoors.com to initiate the refund process.
    • Provide details of the issue, including order number, product description, and supporting evidence such as photos or videos if applicable.
    • Our team will review the request and respond within [number of business days] business days with instructions on how to proceed.
    • If your refund request is approved, we will process the refund within 05 business days. The refunded amount will be credited back to your original payment method.

RETURNS:

Eligibility: Returns are applicable in the following circumstances:

    • The product received is damaged, defective, or does not match the description provided on our website.

Timeframe: To be eligible for a return, you must notify us within 30 days from the date of receiving the product.

Process:

    • Please contact our customer support team at contact@figuredoors.com to initiate the return process.
    • Provide details of the issue, including order number, product description, and supporting evidence such as photos or videos if applicable.
    • Our team will review the request and provide instructions on how to return the product.
    • The returned product must be unused, in its original packaging, and include all accessories and documentation.
    • Once we receive the returned product and verify its condition, we will process the refund within 03 business days.

REPLACEMENTS:

Eligibility: Replacements are applicable in the following circumstances:

    • The product is damaged, defective, or does not match the description provided on our website.

Process:

    • Please contact our customer support team at contact@figuredoors.com to initiate the replacement process.
    • Provide details of the issue, including order number, product description, and supporting evidence such as photos or videos if applicable.
    • Our team will review the request and provide instructions on how to proceed with the replacement.
    • If the replacement is approved, we will arrange for the delivery of the replacement product to you at no additional cost.

EXCLUSION OF LIABLITY:

    • Address Errors: Figure Doors Store shall not be held responsible and will not provide refunds or reimbursements for any damages or losses resulting from customer errors in providing incomplete or incorrect address information (such as missing house number, apartment number, street name, incorrect postal code, incorrect country, etc.). It is the customer’s responsibility to ensure accurate and complete address details are provided at the time of purchase.
    • Customs Clearance: Figure Doors Store shall not be held responsible and will not provide refunds or reimbursements for any damages or losses resulting from a customer’s refusal to cooperate with customs authorities for the clearance of the package. It is the customer’s responsibility to comply with customs regulations and assist in the customs clearance process as required by their country’s customs authorities.

Please note that in the event of address errors or refusal to cooperate with customs, any additional shipping charges or customs fees incurred as a result will be the sole responsibility of the customer.

We strongly recommend that customers review and double-check their shipping information before placing an order to ensure accurate and complete delivery.

By making a purchase on our website, you acknowledge and agree to the above terms and understand that Figure Doors Store cannot be held liable for any damages, losses, or expenses incurred due to address errors or refusal to cooperate with customs authorities.

If you have any further questions or concerns regarding our refund, return, and replacement policy, please contact our customer support team at contact@figuredoors.com. We are here to assist you.

Thank you for your understanding and cooperation.

Figure Doors Store